GENERAL SUMMARY:
To provide accounting and customer service support to the Student Accounts Office regarding the billing and collection of payment for students’ accounts; while ensuring the efficient processing of transaction through the accounting system. Assignments are routine in nature and carried out in accordance with established policies and procedures.

ESSENTIAL JOB FUNCTIONS:

  • Provides comprehensive customer service to all students
  • Maintains contact with currently enrolled students to ensure that regular
  • payments are being made
  • Monitors Student Account and Business Office holds
  • Maintains contact with a predetermined group of previous students regarding past due and problem account
  • balances using various methods, i.e. telephone contact, letter contact, outside collection agency
  • Performs diligent follow-up on missing or late payments due from current students
  • Monitors student account balances on a daily basis and interacts with the Office of Financial Aid to ensure the proper
  • credits and refund requests are applied and processed in a timely manner while adhering to federal rules and
  • regulations Assist during registration
  • Assist in the clerical responsibilities of the office Track, monitor and bill third-party payers
  • On a monthly basis, assist in the preparation and distribution of student statements
  • On a weekly basis, assist in the preparation of student refunds
  • Review student accounts for accuracy
  • Update and review deferred payment tracking system for completeness and accuracy
  • Work closely with all offices to address student inquiries and to ensure
  • accuracy of the student account
  • Perform research in response to inquiries and concerns regarding student financial matters
  • Assist in collection of records and coordination of the Institution’s response to audits related to student account
  • operations Reports and provides supporting documentation to the Students Accounts Manager, in a timely manner,
  • all student status changes
  • Update/adjust student account records via the billing module upon authorization from the Student Accounts Manager
  • or Sr. Accountant Verify account clearances
  • Compile, prepare and analyze reports upon request

ADDITIONAL FUNCTIONS:

  • Occasional evening and weekend working hours will be required
  • Performs other related work as required

KNOWLEDGE SKILLS AND ABILITIES:

  • Understanding and adherence to the Institution’s confidentiality policy
  • Strong interpersonal and customer service skills
  • Sense of teamwork, creativity, and flexibility
  • Detail oriented and organized
  • Ability to establish priorities
  • Ability to understand, interpret and explain the Institution’s policies and procedures
  • Ability to understand and interpret written and verbal instructions
  • Computer experience with Microsoft Office applications and Higher
  • Education software utilized by the Institution Ability to learn new software and technology
  • Must be able to attend meetings

EDUCATION AND EXPERIENCE:

Required:

  • Associates degree in accounting, finance or business administration or
  • Two years of accounting or accounts receivable related work experience

Preferred:
Bachelors degree in accounting, finance or business administration